Shipping Policy:
- Order Processing: We strive to process and ship all orders within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation.
- Shipping Methods: We offer standard shipping for domestic orders. The estimated delivery time is 3-7 business days, depending on your location. International shipping options may vary.
- Shipping Costs: Shipping costs will be calculated at checkout based on the weight and destination of your order.
- Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your package’s progress using the provided tracking information.
- Address Accuracy: Please ensure that your shipping address is accurate and complete to avoid delays or misdelivery. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
- Delivery Issues: In the event of any delivery issues, such as lost or damaged packages, please contact our customer support team for assistance. We will work diligently to resolve the problem promptly.
Return Policy:
- Satisfaction Guarantee: We want you to be fully satisfied with your purchase from FitWithChase.com. If you are not satisfied for any reason, you may return eligible items within 30 days of the purchase date for a refund or exchange.
- Eligibility: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Certain products, such as personalized items or intimate apparel, may not be eligible for return due to hygiene and safety reasons. Please review the product description or contact our customer support team for clarification.
- Return Process: To initiate a return, please contact our customer support team with your order details and reason for the return. We will provide you with further instructions and a return shipping address. Please note that the customer is responsible for the return shipping costs.
- Refund or Exchange: Once we receive the returned item and verify its eligibility, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase. Exchanges will be subject to product availability.
- Return Exceptions: Some items, such as final sale or clearance items, may not be eligible for return. Additionally, if the returned item is not in its original condition or packaging, we reserve the right to reject the return or charge a restocking fee.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery. We will assist you in resolving the issue by providing a replacement, refund, or repair, depending on the circumstances.